About Us
UE Door Hardware
UE Door Hardware brings together distinguished architectural hardware brands selected for their design, precision, reliability and performance.
From expressive architectural hardware to high-performance locking and access solutions, we work with architects, designers, developers and contractors to deliver hardware for residential, hospitality, commercial and institutional projects.
Our Trusted Brands
Union Elmes
Raiko
Aesthetic Sense.
Craftsmanship.
Emotional Response.
Union Elmes
Union Elmes transforms architectural hardware into objects of design. Founded in Japan, the brand is known for exceptional craftsmanship, expressive forms and an extensive range of handles, pulls and architectural accessories.
Its philosophy of "Artware" brings together art and hardware, creating pieces that contribute to the character of architecture and interiors.
Raiko
Raiko offers a comprehensive range of architectural door hardware developed for reliable everyday performance across residential and commercial projects.
From handles and locks to hinges, closers and accessories, the collection combines considered design, dependable engineering and accessible quality.
Frequently asked questions
Quotes & Pricing
How long is my quote valid?
- Your quotation is valid for 30 calendar days from the date it's issued. If it lapses, just let us know and we can reissue it at current pricing.
Does my quote include installation?
- Our quotes cover the supply of materials, so you're free to work with the installer of your choice. Pricing reflects current material rates and may change over time, so we recommend confirming your order within the quote's validity period to secure your price.
Payments
What payment methods do you accept?
We accept:
- Cash
- Cheque
- Bank Transfer / Online Banking
What are your payment terms for placing an order?
- We require a 50% down payment on order confirmation, with the remaining 50% settled before delivery or pick-up. The down payment reserves your items and allows us to begin processing.
I paid via cheque. When will my order be released?
- For cheque payments, we'll schedule your delivery or pick-up once the cheque clears — typically 1–3 banking days.
Lead Times & Order Changes
How long will it take to get my order?
Lead times depend on the type of items ordered:
- On-Hand / Stock Items: Ready for delivery within 2–3 working days after we receive full payment.
- Indent / Standard Factory Orders (Non-Custom): Typically 30–45 days from receipt of your down payment and written confirmation.
- Custom / Special Fabrication: Please allow 4–5 months from the date of down payment and your approval of the shop drawings/specificatio
Can I make changes to my order after production has started?
- We require a 50% down payment on order confirmation, with the remaining 50% settled before delivery or pick-up. The down payment reserves your items and allows us to begin processing.
Delivery
Is delivery free?
- Orders over ₱20,000: One complimentary delivery is included.
- Orders under ₱20,000, or shipments outside Metro Manila: A delivery/shipping fee applies and will be quoted separately.
Can my order be delivered before I pay the balance?
- Full payment is required before we release or dispatch any order. Once your balance is settled, we'll arrange dispatch right away.
What happens if no one is at the site to receive the delivery?
- Please have an authorized person on-site to receive the items at the scheduled time, and make sure the site is ready for hand-over. If the delivery can't be completed, the items will be returned to our warehouse and a re-delivery fee will apply to the next attempt.
Can I use my own courier or logistics provider?
- Yes, you're welcome to arrange your own courier. Please note that once your provider takes custody of the items, they're responsible for transport and on-site coordination — UE Door Hardware isn't liable for handling, miscommunication, or damage that occurs in their care.
- Please also note that risk of loss or damage passes to you once the items are accepted and signed for at delivery, so we recommend inspecting everything carefully at hand-over.
Returns, Warranty & Exchanges
What is your return and exchange policy?
You may return or exchange items within 14 days of the invoice date, provided that:
- Items are unused, in their original packaging, complete, and in resalable condition.
- Items are made available for inspection (all returns are subject to a check).
- Return freight and handling costs are covered by the client.
Can I cancel or return a custom or indent order?
- Custom and indent items are made specifically to your order, so they can't be cancelled or returned once production has started. We confirm all details with you before production begins so you can order with confidence.
When might a return not be accepted?
- Returns need to meet the conditions above. We may decline a return where the item shows normal wear and tear, or where the issue results from improper handling or installation rather than the product itself.
Do your products come with a warranty?
- Yes. We offer a one (1) year manufacturer's warranty against defects in materials and workmanship, under normal use and proper installation.
What isn't covered by the warranty?
- Natural variations: Slight irregularities in natural materials — such as wood grain or minor surface-finish differences — are characteristics of the material, not defects.
- Modifications & assembly: Using unauthorized screws or non-approved accessories, or making modifications or repairs without our written approval, will void the warranty.
How do I file a warranty claim
- File your claim within the one-year warranty period, along with your proof of purchase, and we'll take it from there.